Your Help Starts Here
Providing Behavioral Health Services in Rural South Texas
- Monday – Friday 8:00 a.m. – 5:00 p.m.
- Toll Free: 1-888-819-5312
- 24/7 Crisis Hotline: 1-800-841-6467
- Main: 1-361-777-3991
Main Phone: 361-777-3991
Fax: 361-777-2940
If you need an appointment outside of normal business hours please contact our Toll Free number above.
1-800-841-6467
1-800-831-6467
200 Marriott Drive,
Portland, Texas 78374
Texas Dept. of State Health Services
1-800-252-8154
or Dept. of Aging & Disability Services (DADS):
1-800-458-9858
Disability Rights Texas
(Advocacy, Inc.)
504 E. Dove, Suite A
McAllen, TX 78504
1-800-880-8401 (voice/TDD)
You have the right to make a complaint about services you receive.
You also have the right to learn about Disability Rights Texas. This is a special group that helps protect your rights. They are independent from DADS and DSHS, and their job is to speak up for you.
If you have Medicaid and your services are denied or ended, you can appeal. You can contact the rights officer or ask for a fair hearing. To request a hearing, write to the DADS or DSHS Medicaid office. Call the rights officer for more details.
If you think you’ve been abused or neglected, report it to:
You can contact:
Amy Stratton
Rights Officer
200 Marriott Drive
Portland, TX 78374
(361) 777-3991 or
1-888-819-5312
[email protected]
Your Rights
More Rights as a Consumer of Services
Your Responsibilities
Remember: These rules help make sure everyone is treated fairly and safely
Providing Behavioral Health Services in Rural South Texas